Frequently Asked Questions

Ready-made shop orders typically ship within 2–4 business days. International delivery times vary by destination and are confirmed at checkout.

Unworn items in original condition may be returned within 30 days. Custom or made-to-order manufacturing items are final sale unless otherwise agreed.

Yes. Submit a bulk manufacturing request with your quantities and specifications for a formal quote and dedicated account manager.

MOQs vary by product type and customization level. Most manufacturing programs start from 50–100 units depending on materials and finishing.

Absolutely. Configure materials, colors, hardware, and packaging in the Design Lab, then send your saved design with your quote request.

Sample development typically takes 2–4 weeks after tech-pack approval, depending on materials and complexity.

Yes. We offer embossing, custom labels, hangtags, and branded packaging as part of private-label and OEM programs.

Once your quote is accepted, you manage the project through your account portal with daily manufacturing updates.

Yes. Send hardware samples or CAD files and vector logos. We fit, punch, stamp, and QC to your brand book.

Most programs run 2–4 colourways. Custom dye lots are available with a lab-dip cycle of 5–7 days.

25mm to 45mm in 1mm increments, with pointed, rounded, tapered, and square tips. Workwear styles add a reinforced keeper.

Yes — retail boxes, kraft sleeves, polybags, hang tags, tissue, and care cards. Artwork proofs are shared before bulk print.

Every PO opens a factory portal project with daily status notes, QC photos, and revision history for your team.

Typical terms are 30% deposit to book materials, balance before dispatch. Net-30 available for approved wholesale accounts.

The Design Lab is our interactive customizer. Choose a base product, then configure materials, colors, hardware, stitching, and branding with a live preview.

Absolutely. Configure your piece in the Design Lab, save the design, and attach it to a manufacturing quote request.

Bespoke pieces are hand-built after you approve the preview — most designs ship within 2–3 weeks.

Yes. Saved designs stay in your account so you can revisit, tweak, and order them whenever you are ready.